Privacy Policy
Apex Investigations is committed to protecting your privacy and handling personal information in a lawful, fair, and transparent manner in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and disclose personal information in the course of operating our website and providing private investigation services.
​
We may collect personal information that you voluntarily provide to us, including your name, contact details, and any information submitted through enquiry forms, emails, or phone calls. Where relevant and lawful, we may also collect information necessary to carry out private investigations. In addition, limited technical information such as IP address, browser type, and website usage data may be collected when you visit our website.
​
Personal information is collected directly from you wherever possible. In some circumstances, information may be collected from third parties, but only where permitted by law and where it is reasonably necessary for the provision of our services.
​
We use personal information to respond to enquiries, provide professional investigation services, communicate with clients, verify identity where required, meet legal and regulatory obligations, and improve our services and website. All investigations are conducted lawfully and ethically and within the limits of New Zealand legislation.
​
We do not sell, rent, or trade personal information. Personal information may only be disclosed where required or authorised by law, where necessary to carry out an investigation, where disclosure is required by courts, tribunals, or law enforcement agencies, or where you have provided consent. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
​
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes secure storage systems and restricted access to sensitive information. Personal information is retained only for as long as necessary to fulfil its purpose or to meet legal requirements.
​
Our website may use cookies or analytics tools to help us understand how visitors use the site and to improve functionality. Cookies do not personally identify you. You may disable cookies through your browser settings, although doing so may affect how the website functions.
​
You have the right to request access to personal information we hold about you and to request correction of any information that is inaccurate or incomplete. Requests can be made by contacting us using the details provided below. In some cases, access may be refused where permitted under the Privacy Act 2020.
​
If you believe your privacy has been breached, please contact us so we can attempt to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner in New Zealand.
​
We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated policy will apply from the date it is posted.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.